Customer Service Fundamentals

Customer Service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.

Many students struggle with how to Deal with Customers and why it is so important to their future employer. Our unique training at Q Academy will provide you the necessary tools to be successful in your current or future career.

Level One Intro to Customer Service:

Topics Covered:

  • Introduction to Customer Service
  • Customer Service vs. Customer Experience
  • Why Companies Get Repeat Business
  • Reactive vs. Proactive
  • Three Key Elements of Customer Services
  • The Six Pillars of Customer Service
  • Customer Service Techniques

This 10 day course gives student a better understanding of Customer Service and how to implement this skills to be successful.

Level Two Advanced Customer Service:

Topics Covered:

  • The Seven Steps of the Selling Process
  • The role Prospecting Plays in the Selling Process
  • Identify resources to use when prospecting
  • Understand how to identify prospect
  • Understand how to identify prospective employers

This 10 day course gives student a better understanding of Advance Customer Service and how to implement their skills to be successful.

Level Three Sales Management:

Topics Covered:

  • Advanced Phone Skills
  • How to Build Rapport with Customers
  • Ways of Creating a Positive Impression of Yourself and Your organization
  • Improving your performance
  • Dealing with Requests and Queries in a Professional Manner alone and with your Team
  • Understand communication and the role it places in customer service

This 10 day course gives student a better understanding of Sales Management and how to implement their skills to be successful.

Digital Marketing for Customer Service:

Topics Covered:

  • Digital Marketing and How Impacts Customers
  • Content Writing for Web
  • Facebook
  • Twitter
  • LinkedIn

This 10 day course gives student a better understanding of Digital Marketing for Customer Service and how to implement their skills to be successful.