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Level One Intro to Customer Service

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.

Many students struggle with how to Deal with Customers and why it is so important to their future employer. Our unique training in Fundamentals of Customer Service at Q Academy will provide you the necessary tools to be successful in your current or future career.

Course Outlines

  • Introduction to Customer Service
  • Customer Service vs. Customer Experience
  • Why Companies Get Repeat Business
  • Reactive vs. Proactive
  • Three Key Elements of Customer Services
  • The Six Pillars of Customer Service
  • Customer Service Techniques

What you'll learn

  • Identify the reasons why companies get repeat business.
  • Understand how to create a positive first impression.
  • Explain the role of the six pillars of customer service.
  • Customer service techniques for communicating with customers.
  • Define the role customer experience plays in repeat customers.
  • Understand the basics of business email and telephone etiquette.

Course Content

  • Identify the reasons why companies get repeat business.
  • Understand how to create a positive first impression.
  • Explain the role of the six pillars of customer service.
  • Customer service techniques for communicating with customers.
  • Define the role customer experience plays in repeat customers.
  • Understand the basics of business email and telephone etiquette.

Customize a Course

We will be happy to assist you for inquiries about a customized scheduled or program:

Rachael McPherson, Director of Sales

☎(250)882-9549

📧rachael@qacademy.ca

Caroline Santos, Corporate and Custom Sales Manager- Eastern Canada

☎(514)771-3206

📧caroline.santos@qacademy.ca

Student Ratings & Reviews

Course Info

Prerequisites
This course does not require any prerequisites. Just your eagerness to learn!
Duration
30 Hours

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1:1 Price
$1,975.00
For Group Class Options

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For Corporate and Funding Agencies
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Customize A Course
We will be happy to assist you for inquiries about a customized scheduled or program:
Rachael McPherson
Director of Sales
 
Caroline Santos
Corporate and Custom Sales Manager
(Eastern Canada)
Phone Number
0(0)

Level One Intro to Customer Service

  • Course level: Beginner

Description

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.

Many students struggle with how to Deal with Customers and why it is so important to their future employer. Our unique training in Fundamentals of Customer Service at Q Academy will provide you the necessary tools to be successful in your current or future career.

About the instructor

5.00 (1 ratings)

67 Courses

5 students

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