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Level Three Sales Management

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.

Many students struggle with how to Deal with Customers and why it is so important to their future employer. Our unique training in Fundamentals of Customer Service at Q Academy will provide you the necessary tools to be successful in your current or future career.

Course Outlines

  • Advanced Phone Skills
  • How to Build Rapport with Customers
  • Ways of Creating a Positive Impression of Yourself and Your organization
  • Improving your performance
  • Dealing with Requests and Queries in a Professional Manner alone and with your Team
  • Understand communication and the role it places in customer service

What you'll learn

  • Explain the role of the seven steps of the selling process.
  • Define the role prospecting plays in the selling process.
  • Identify resources to use when prospecting.
  • Understand how to identify prospect.
  • Understand how to identify prospective employers.

Course Content

  • Explain the role of the seven steps of the selling process.
  • Define the role prospecting plays in the selling process.
  • Identify resources to use when prospecting.
  • Understand how to identify prospect.
  • Understand how to identify prospective employers.

Customize a Course

We will be happy to assist you for inquiries about a customized scheduled or program:

Rachael McPherson, Director of Sales

☎(250)882-9549

📧rachael@qacademy.ca

Caroline Santos, Corporate and Custom Sales Manager- Eastern Canada

☎(514)771-3206

📧caroline.santos@qacademy.ca

Student Ratings & Reviews

Course Info

Prerequisites
This course does not require any prerequisites but to ensure that the participant can enjoy the course, they are expected to have basic knowledge of Level 1 and Level 2.
Duration
30 Hours

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1:1 Price
$1,975.00
For Group Class Options

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For Corporate and Funding Agencies
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Customize A Course
We will be happy to assist you for inquiries about a customized scheduled or program:
Rachael McPherson
Director of Sales
 
Caroline Santos
Corporate and Custom Sales Manager
(Eastern Canada)
Phone Number
0(0)

Level Three Sales Management

  • Course level: Intermediate

Description

Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”.

Many students struggle with how to Deal with Customers and why it is so important to their future employer. Our unique training in Fundamentals of Customer Service at Q Academy will provide you the necessary tools to be successful in your current or future career.

About the instructor

5.00 (1 ratings)

67 Courses

5 students

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