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ITIL 4 Foundation Training

With this course you will learn to the newest version of ITIL exam. This ITIL V4 training will help you to understand the concepts, languages, best practices and processes utilized in the ITIL 4 lifecycle.
This course will provide you a firm understanding of ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this training, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Course Outlines

Module 1: Introduction
IT Service Management in the Modern World
About ITIL 4
Structure of ITIL 4

Module 2: Key Concepts of Service Management
What is Service Management?
Value and Value Co-Creation
Organizations
Service Providers
Service Consumers
Stakeholders
Products and Services
Service Offerings
Service Relationships
Value: Outcomes, Costs, and Risks
Utility and Warranty

Module 3: Four Dimensions of Service Management
Introduction
Four Dimensions Model
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors

Module 4: ITIL Service Value System
Service Value System (SVS)
Silos

Module 5: ITIL Guiding Principles
Guiding principles
Seven Guiding Principles
Focus on value
Start Where You Are
Progress Iteratively with Feedback
Collaborate and Promote Visibility
Think and work holistically
Keep It Simple and Practical
Optimize and Automate
Interaction Between Principles

Module 6: Service Value Chain
Value Chain Activities
Plan
Improve
Engage
Design and Transition
Obtain or Build
Deliver and Support

Module 7: Management Practices
Introduction to Management Practices
ITSM and High-Velocity Service Management
General Management Practices
Continual Improvement
Information Security Management
Relationship Management
Supplier Management

Module 8: Service Management Practices
Change Control
Incident Management
IT Asset Management
Monitoring and Event Management
Problem Management
Release Management
Service Configuration Management
Service Desk
Service Level Management
Service Request Management

Module 9: Technical Management Practices
Deployment Management

What you'll learn

  • ITIL® Guiding Principles: Understand the Guiding principles for an effective service management decision.
  • Service Management: Understand the Four Dimensions of Service Management and factors that influence it.
  • Governance: Learn about basic governance structuring and modeling.
  • Service Value Chain: Learn about service value chain activities and building it at various levels.
  • Governance activities: Develop an understanding of objectives of various management services and systems.
  • Processes and their activities: Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Course Content

  • ITIL® Guiding Principles: Understand the Guiding principles for an effective service management decision.
  • Service Management: Understand the Four Dimensions of Service Management and factors that influence it.
  • Governance: Learn about basic governance structuring and modeling.
  • Service Value Chain: Learn about service value chain activities and building it at various levels.
  • Governance activities: Develop an understanding of objectives of various management services and systems.
  • Processes and their activities: Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Customize a Course

We will be happy to assist you for inquiries about a customized scheduled or program:
Rachael McPherson, Director of Sales
☎(250)882-9549 📧rachael@qacademy.ca
Caroline Santos, Corporate and Custom Sales Manager- Eastern Canada
☎(514)771-3206 📧caroline.santos@qacademy.ca

Student Ratings & Reviews

Course Info

Prerequisites
No prerequisites
Duration
20 Hours

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Customize A Course
We will be happy to assist you for inquiries about a customized scheduled or program:
Rachael McPherson
Director of Sales
 
Caroline Santos
Corporate and Custom Sales Manager
(Eastern Canada)
Phone Number
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ITIL 4 Foundation Training

  • Course level: Beginner

Description

With this course you will learn to the newest version of ITIL exam. This ITIL V4 training will help you to understand the concepts, languages, best practices and processes utilized in the ITIL 4 lifecycle.
This course will provide you a firm understanding of ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this training, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

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