ITSM Workshops

ITSM Workshops

Free

Configuration Management – The Process, People and Data Model

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Free

Developing your Service Strategy capability

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Free

Incident and Problem Management Techniques

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Free

ITIL for Executives – a management overview

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Free

ITIL® Overview – introduce your staff to ITIL

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Free

Let’s create a Service Catalog!

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Free

Problem Management – Techniques and Methods

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Free

Service Catalogs, Service Maps and Defining your Services

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Free

Service Level Management and Service Level Agreements

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